CANCELLATIONS/RETURNS
If you need to cancel your order, you need to do so before it leaves our facility. Please contact Customer Support at orders@prettygourmet.com to begin the cancellation process. For cancellations, you can choose store credit or to have funds returned to your original form of payment.
Shipping-Related Claims
We guarantee that any non-perishable product you receive from PrettyGourmet will be of high quality and in top physical condition, without any temperature constraint. Any item(s) meeting the conditions above that you deem unsatisfactory due to shipping issues will be replaced or refunded upon your request, without hassle, when you alert us to the details of the problem within 3 business days of having received your order.
Quality-Related Claims
Any item(s) that are still within their best before timeframe are guaranteed to be of high quality and consistent with their description on our website up until the point you open them or a maximum of 60 days from the time you receive your order.
Returns Procedure
In the event that you would like to return your order, in full or in part, please contact Customer Support at orders@prettygourmet.com to begin the returns process. Please let Customer Service know if you would like an exchange or a refund. Depending on the product, we may or may not ask that it be returned in order for you to receive credit. In the case of a return based on a shipping-related or quality-related claim, our Customer Service department will generate and email you a shipping label (which you must affix to the sealed package) and arrange for a FedEx pickup at your desired location. You can choose store credit or to have to funds returned to your original form of payment.
In the case of a return not based on a shipping-related or quality-related claim, our Customer Service department will generate and email you a shipping abel (which you must affix to the sealed package) and arrange for a FedEx pickup at your desired location. You can choose store credit or to have funds returned to your original form of payment, less the cost of shipping the item(s) back to us. Again, our goal is to process your return and issue the associated refund within 48 hours of receiving the item(s) back to us.